Ensuring Quality

ISO 9001 is an international standard that sets out the requirements for a quality management system (QMS). A QMS is a set of policies, processes and procedures which an organisation uses to plan, develop and deliver services or manufacture products. ISO 9001 is an example of a QMS.

Challenge Community Services has ISO 9001 certification. ISO 9001 certification ensures we have quality systems so that we can:

  • keep our customers satisfied
  • motivate our staff
  • continually improve our services.

You can view our ISO certification here.

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About Challenge Community Services

58 years ago we were a small band of parents and friends seeking support services for our children with disabilities. Today, Challenge has grown to be one of the largest community support services in New South Wales. We provide support to over 1000 people from Albury to Lismore, Sydney, Dubbo, Tamworth and beyond. With over 500 staff, 130 of which have a disability, we strive to comply with and exceed all standards required under State and Federal Acts.

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